1. Introduction
Welcome to our online florist shop. By placing an order with us, you agree to the following terms and conditions. Please read them carefully before completing your purchase.
2. Order Processing
- Orders are processed between 8:00 AM and 9:00 PM.
- The cutoff time for same-day delivery is 6:00 PM. Orders placed after 6:00 PM will be processed for the next day.
- Delivery times are approximate, and we strive to ensure all orders arrive within the selected time window.
3. Cancellation Policy
- Orders can be canceled and fully refunded if the cancellation request is made at least 24 hours before the selected delivery date.
- Cancellation requests made less than 24 hours before the delivery date cannot be accommodated due to the perishable nature of flowers.
4. Refund Policy
- Refunds are only available for orders that have not been processed or delivered.
- To request a refund, the customer must contact us at least 24 hours before the selected delivery date.
- Refunds will not be issued for orders canceled within 24 hours of the delivery date.
5. Delivery Terms
- We deliver to the specified address provided during the order placement.
- It is the customer’s responsibility to ensure the recipient is available at the address during the delivery time. If the recipient is unavailable, our delivery personnel will attempt to contact the customer or recipient for further instructions.
- If the delivery is unsuccessful due to incorrect or incomplete address details provided by the customer, additional delivery fees may apply for reattempting the delivery.
6. Substitution Policy
- In rare cases, certain flowers or gift items may not be available in the recipient’s area.
- We reserve the right to substitute unavailable items with others of equal or greater value to ensure timely delivery.
- Substitutions will always maintain the quality and value of the original selection.
7. Pricing and Payment
- All prices listed on our website are in [currency] and include applicable taxes.
- Payment is required in full at the time of placing the order.
8. Product Quality Guarantee
- We are committed to delivering fresh and high-quality flowers and gifts. If you have concerns about the quality of your delivered product, please contact us within 24 hours of delivery with photos for review.
9. Privacy Policy
- We value your privacy and use your personal information solely for processing and delivering your order. For more details, refer to our Privacy Policy.
10. Contact Information
For cancellations, refunds, or inquiries, please contact us.