Delivery questions
Can you deliver to a small town located nearby Tianjin city? Can you deliver to Guangzhou? Can you deliver to a small village located on the mountain in Hunan province? Can you deliver to Macau?
We work with thousands local florists located all over China, therefore we are able to deliver flowers anywhere in China, including Hong Kong, Macau and Taiwan.
Does flowers are shipped by package or no?
No! All floral arrangements are hand-delivered by a local florist located nearby the address of your recipient.
Can I request for a specific delivery time?
Yes, you can request for a specific delivery time during the checkout process. Our delivery team will do their best to accommodate your request.
Can you do same-day delivery?
Sure, we can do same-day delivery as long as the order is placed before 5pm BJT (Beijing time).
How fast can you deliver a bouquet of flowers?
After we receive your order, we can deliver it within 1 to 3 hours, depending on local florist volume of work.
What if the recipient is not at home when you deliver the flowers?
We always call the recipient prior to delivery to ensure that someone is available to receive the flowers. In the rare case that the recipient is still not at home, we will contact the recipient to ask how to deal with the situation, most of the time the recipient will ask us to leave the flowers at the secure delivery room or security guard room of the building. In the case that we cannot reach by phone the recipient and delivery to the address is not possible we bring the flowers back to the flower shop for safekeeping. We will then contact your recipient to arrange for a new delivery time.
Do you deliver on weekends and holidays?
Yes, we deliver on weekends and holidays, including Valentine's Day, Mother's Day, and Christmas. However, delivery times may be longer due to high volume of orders, so please order in advance to ensure timely delivery.
Do you offer same-day delivery for gifts other than flowers?
Yes, we offer same-day delivery for all gifts, including chocolates, balloons, stuffed animals, and more. Simply place your order before 5pm BJT (Beijing time) for same-day delivery.
Do you deliver to hospitals or funeral homes?
Yes, we deliver to hospitals and funeral homes. Please include any special instructions, such as the recipient's room number or the name of the funeral home, in the "Delivery Instructions" field during checkout.
Can I have my flowers delivered to a place of business?
Yes, we deliver to places of business. Simply include the business name and address in the delivery information during checkout.
Miscellaneous questions
Can you deliver my personal message along with flowers?
Yes we can! Your personal message will be writed on a beautiful greeting card and be delivered along with the flowers you ordered. The card is free of charge.
Do you send an invoice or price receipt to recipient?
We never send any invoices or inform recipient about the price you paid for the flowers.
I wish to stay anonymous, I do not wish recipient to know who has send flowers to her, can you help?
Sure, we follow all customer requests and we will not say to recipient who is the sender of flowers.
Can I send a gift along with the flowers?
Yes, you can send a gift along with the flowers. We offer a wide range of gifts including chocolates, balloons, stuffed animals, and more. Simply select the gift you want to include with your order during the checkout process.
What if the recipient is allergic to flowers?
If the recipient is allergic to flowers, you can still send them a gift from our selection of non-floral gifts. Alternatively, you can also choose to send a plant or succulent that is easy to care for and does not produce allergens.
Do you have a variety of flower arrangements to choose from?
Yes, we have a wide variety of flower arrangements to choose from, including bouquets, baskets, vase arrangements, and more. Our website features a selection of seasonal flowers as well as classic arrangements that are appropriate for any occasion.
Do you offer any discounts or promotions?
Yes, we offer various discounts and promotions throughout the year. Be sure to sign up for our email list to receive notifications of any current offers.
Do you have a loyalty program?
Yes, we have a loyalty program that rewards our repeat customers with exclusive discounts and offers. Be sure to sign up for our email list to receive notifications of our loyalty program and other special promotions.
Can I make changes to my order after it has been placed?
If you need to make changes to your order after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after a certain point in the delivery process.
Do you offer bulk or corporate orders?
Yes, we offer bulk and corporate orders. If you are interested in placing a large order for corporate gifts, please contact us for more information.
What is your cancellation policy?
You may cancel your order at any time before the delivery date by contacting us. If the delivery has already been dispatched, we will not be able to cancel the order.