Flower & Gift Delivery Policy – iweiyi.com

Welcome to iweiyi.com – your trusted florist for flower and gift delivery throughout Mainland China, Hong Kong, Macau, and Taiwan. Every bouquet and gift is crafted with care and delivered with precision. This page outlines how our delivery process works, what you can expect, and how we ensure a smooth experience from order to doorstep.

📦 Where We Deliver

We proudly deliver to all cities and towns in Mainland China, including hard-to-reach areas. We also serve Hong Kong, Macau, and Taiwan through a specialized fulfillment network. Whether your recipient is in a bustling city or a quiet village, we've got you covered.

• Mainland China: Same-day delivery available in all major cities.
• Remote Areas: A small additional fee of $9.90 USD applies for rural, or hard-to-access locations.
• Hong Kong, Macau & Taiwan: Delivery times vary. Pre-order at least one day in advance is strongly recommended.

⏰ Delivery Timing & Cut-Offs

We understand how important timing is when sending flowers and gifts. Here's how it works:

• Same-day delivery: Place your order before 6 PM China Standard Time (CST) for same-day delivery in Mainland China.
• Express delivery: In major cities, we offer 1 to 3-hour express delivery options during business hours.
• Scheduled delivery: You may schedule delivery up to 12 months in advance. Perfect for birthdays, anniversaries, or big celebrations.
• Specific time requests: While we try our best, we cannot guarantee exact time slots due to logistics and florist workload.

🎯 Delivery Accuracy

To ensure successful delivery, please provide complete and accurate information:

• Full recipient name
• Detailed delivery address
• Active local phone number (required)

If the recipient is not available or the address is incorrect, redelivery may not be possible the same day.

🏨 Special Locations: Hospitals, Hotels & Offices

We do deliver to hospitals, hotels, company offices, and other commercial locations. Please include:

• Facility name and phone number
• Room number, ward, or department (if applicable)
• Recipient’s full name and contact details

Important: Many hospitals do not allow flower deliveries to ICU rooms. Always verify with the facility before placing your order. iweiyi.com cannot refund failed deliveries due to facility restrictions.

🌸 Product Substitution Policy

All our floral arrangements are handcrafted by local florists. While we aim to match the product photo, some seasonal variations may occur:

• Substitutions may occur due to local availability, always with items of equal or higher value.
• The overall color scheme, style, and value of your bouquet will be maintained.
• If an added gift item (e.g., cake, teddy bear) is unavailable, we will let you know and offer you different solutions.

🎉 Peak Period Policy

During major holidays such as Valentine’s Day, Mother’s Day, and 520 Love Day, we receive extremely high volumes of orders. We recommend ordering at least 2 days in advance.

• Time-specific deliveries cannot be guaranteed during these peak days.
• Orders will be delivered at any time during the selected date, typically between 9 AM and 8 PM.

❌ Cancellations & Refunds

We understand that plans can change. Our cancellation policy is as follows:

• 7+ days before delivery date: Full refund
• 48–72hours before delivery: Refund minus $10 USD admin fee
• Less than 48 hours: No refund possible

All refunds exclude third-party fees such as payment gateway charges and currency conversion losses.

⚠️ Exceptions & Limitations

iweiyi.com is not liable for delivery failures caused by:

• Incorrect or incomplete recipient address
• Recipient not being available to receive the delivery
• Recipient refusing to accept the product
• Delivery delays due to extreme weather, natural disasters, or events beyond our control

📷 Complaints & Support

If you're not fully satisfied, we’re here to help. To file a complaint, please send the following to our customer service within 3 days of delivery:

• Order number
• Sender and recipient details
• Clear digital photos of the product received

We take every complaint seriously and will investigate with the local florist promptly.

🌐 Need Help?

If you have any questions about delivery, availability, or product customization, please contact our customer service team. We’re happy to assist in English, and Chinese.

Thank you for choosing iweiyi.com – delivering smiles across China, one bouquet at a time.